Service & Product Metrics

Choose the key metrics for your organization with our help and then allow us to assess the process of accumulating the data to ensure it is designed for accuracy, consistency and scalability. Acting on fewer metrics is more valuable than tracking many and acting on none. We suggest you consider the following service and product metrics:

  • Adoption rates

  • Staff utilization

  • Inventory turn

  • Quality control

  • Launch date/time to next release

  • Productivity